FAQ
Rental process
The property matches up with the pictures posted online which were made in 2017 at the villa directly.
Contact the villa manager, please, and we will add a clause about flexible dates (± 5 days from the expected date of arrival) to the preliminary agreement. Once you have decided on the exact dates, inform the manager for amending the agreement.
It is important: the data must be notified not later than 90 days before your arrival.
The following factors influence the rental cost:
- Seasonal Pricing: In high and summer season, the price may differ greatly
- Rental period: the longer the holiday, the lower the rental price per day is
- Promotional actions: most of beneficial offers coincide with the summer season
The villa reservation conducts in two steps:
We send you a rent agreement and an invoice for payment, and reserve the villa for 3 days - before collecting the payment. The prepayment amount is usually 50% of the total amount of the rent, and the rest of payment must be paid for 60 days prior to arrival or on the day of arrival. While booking during peak season (December, January), a prepayment is 100%. While booking for 2 months or more, the order of payment is negotiated individually.
You pay the invoice and send a confirmation of payment.
Payment is possible in three ways:
1) SWIFT transfer in the bank branch;
2) PayPal Wallet; commission will be 6%.
If you have to cancel the trip, we will try to return most of the amount paid.
- If you cancel your reservation within 30 days or more before the check-in date, 70% of the booking amount will be refunded, provided that the booked property has been retaken to another guest for similar dates.
- If you cancel your reservation within 7 days or more before the check-in date, 30% of the booking amount is refunded, provided that the booked property has been retaken to another guest for similar dates.
- For cancellations made less than 7 days before the check-in date, the total amount of the reservation will be charged.
A driver with a sign will greet you at the airport and will drive you to your new home. The manager of the villa will help you with the settlement, he will:
- take an insurance deposit;
- supply you with the original agreement;
- provide you with all important phone numbers and other necessary information, answer all questions.
Damages are conditionally divided into two categories: natural and unintentional. The first category of damages is proprietor responsibility, and the second one is the guests’ responsibility respectively.
The natural damages include those that have happened without direct human involvement, for example, breakdown of air conditioning or other household appliances, a burnt-out light bulb or a leaking faucet. In this case, the owner of the house must eliminate these problems quickly and at his own expense.
Unintentional damages are those ones, which accidentally committed by guests. For example, broken dishes, lost towels, stains from wine on the sofa. The amount required to solve these problems is deducted from the guest's deposit.
Water, electricity, concierge, chef
Living Arrangements Questions
Katamanda is one of the best closed type complex in Phuket with 24-hour security. The entire complex of premium villas are there in the village.
The village is surrounded by a high fence, also, the special treatment from various kinds of insects is carried weekly both in the villa and in the village.
The villa is located on a hill and it will be completely in safety in case of a flood. This is quite rare when the villa is both in a safe place and at the same time within only 60 meters before entering the beach.
In general, floods happen comparatively rarely in Phuket and it may take place only during the rainy season, and in this case, the consequences would be quickly eliminated.
The biggest advantages are the nature - this is the view from the villa (there are no hills and thus such sea views, on Bang Tao) and local beaches, of course. The two best beaches in Phuket are in the South is the small lagoon of Kata Noi, which is 50 meters from the villa, and Nai Harn, the southernmost beach of Phuket, 10 minutes by car from the villa. Both are included in the 10 most beautiful beaches of Southeast Asia by the version of Tripadvisor. Specifically the South of the island perfectly combines the charm of tropical Asia, but at the same time preserving the accessibility of the entire infrastructure.
Yes, some of the best restaurants in Phuket, such as Mom Tri (Thai and European cuisine), Boathouse (European and Thai cuisine) and Leonardo Da Vinci (Italian cuisine), are just in five minutes walk from the villa. In general, the Kata area is very rich in various restaurants, where all the most popular cuisines of the world are represented, such as Turkish, French, and Indian ones. In just ten minutes drive there is the most popular market on the island with live seafood, which can be quickly and deliciously cooked for you right there.
The height of the wave on Kata beach during this largest in 100 years tsunami, reached 5 meters, and the villa of Princess Stephanie is at a level of 40 meters.
Especially for the guests, there is a tennis court, a gym and a pool on the territory of the village. Such luxury hotels as Hilton and Mövenpick are situated nearby, which have a very large selection of different sports grounds. Also in 5 minutes, there is a very famous attraction - Surf house, available for surfing in any weather.
The territory of the village is quite large and, being provided with the 24-hour security, in itself is a great place for walking. In the evening, the whole village is illuminated perfectly due to landscape lighting.
We can provide you with a car for rent, as well as with driver services.
The best place for massage might be the villa itself and the masseurs can come to you from the nearest salons by invitation.
Indeed, a large number of large and luxury villas are located in Kamala. They are situated on the rocks and have an obvious advantage in the form of a beautiful view of the sea, but they have a number of significant drawbacks. They usually do not have the direct access to beaches and thus you have to get to the beach by car. The nearest cafes, restaurants, shops are minimally in 10-15 minutes drive from the guests. Considering the fact that they are located in the jungle forest, various animals and insects can often enter villas, including snakes, tarantulas, woodworms, etc. The villas in Bang Tao are mainly located in large hotel complexes that have good infrastructure. At the same time, these villas usually 1) do not have a sea view; 2) they are designed for rich but massive tourist in terms of scale and equipment. The location of such villas is devoid of Thai exotics usually, those special atmosphere, necessary for tourists, who came to Thailand, and such settlements and hotels can be found in many countries, both Southeast Asia and America.
In contrast to the two above mentioned locations, Villa Princess Stephanie combines the best qualities that are required for a comfortable and interesting holiday. Those are:
1) Beautiful sea view,
2) Walking distance to two beaches,
3) Walking distance to infrastructure (restaurants, shops, hotels)
4) Secure closed territory,
5) Almost complete absence of animals and insects on the territory of the complex.